Privacy Policy

1. Introduction

Welcome to DM Air Conditioning and Refrigeration ("we", "our", "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website dmairhawaii.com ("Site").

2. Information We Collect

Personal Information:

We collect personal information that you provide to us directly. This includes:

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information

Non-Personal Information:

We collect non-personal information automatically when you use our Site. This includes:

  • Browser type

  • IP address

  • Pages visited

  • Time spent on our Site

3. Methods of Information Collection

We collect information through various methods, including:

  • Forms you fill out on our Site

  • Cookies and tracking technologies

  • Analytics tools (e.g., Google Analytics)

  • Chat Box transcripts

4. Use of Collected Information

We use the information we collect for the following purposes:

  • To provide and maintain our services

  • To process transactions

  • To communicate with you, including sending newsletters and promotional materials

  • To improve our Site and services

  • To comply with legal obligations

5. Sharing of Information

We may share your information with third parties in the following situations:

  • With service providers who assist us in operating our Site and conducting our business

  • With partners for marketing purposes (with your consent)

  • If required by law or to protect our rights

6. User Rights

You have the following rights regarding your data:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can request to correct any inaccuracies in your personal information.

  • Deletion: You can request to delete your personal information.

  • Objection: You can object to our processing of your personal information.

To exercise these rights, please contact us at office@dmllchawaii.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files placed on your device that help us understand your usage patterns and preferences.

You can manage your cookie preferences through your browser settings.

8. Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

9. Children's Privacy

Our Site is not directed towards children under 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. Policy Updates

We may update this privacy policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this privacy policy periodically.

11. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

DM Air Conditioning and Refrigeration, LLC
PO Box 421
Holualoa, HI 96725

office@dmllchawaii.com
808-324-0099